Knowing how to make a complaint
Identifying who you can complain to and how is an important place to start. We can help with that.
We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
We can help you to navigate the complaints process, or to find an advocate or advocacy service to assist you.
Complaints advocacy services
Every area of England has an independent NHS complaints advocacy service funded by the local authority (Gateshead Council). They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.
Residents of Gateshead can access advocacy services provided by Your Voice Counts and Connected Voice. You can find a list of services here:
Not in Gateshead? Find your local authority.
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
You can also contact the Parliamentary and Health Service Ombudsman about unresolved healthcare complaints, or for general advice and support in making a complaint.
